Job Description:

Are you seeking your next ServiceNow analyst role within the financial services sector? If this sounds like you, we have a great opportunity for you!

Our client, a global financial services business based in Edinburgh, is recruiting for a ServiceNow Analyst to provide support on an initial 9- month contract.

Essential Skills/Experience:

• Extensive knowledge of ServiceNow
• Experience in implementation of ServiceNow - Incident, Problem, Change, CMDB, Service Catalogue
• Change Management Methodology (Waterfall and Agile)
• Negotiating & Delegation
• ITIL Practices
• ITSM Tooling
• Analysis Techniques
• Estimating and Planning
• Software Development Life Cycle (SDLC)

Core Responsibilities:

• Implementation of the ServiceNow Platform in conjunction with the Global Platform. Working with the Epic Owner, GTS, Delivery Teams and Service Delivery.
• Working within the Service Delivery Team with Team members the IT Support Manager and Lead IT Service delivery Analyst in the oversight of IT services using MI and other diagnostic tools to identify trends, service delivery issues and resource constraints, reporting concerns as appropriate
• Collate MI used to monitor the IT services with all relevant stakeholders.
• Responsible for producing the MI as input for relevant governance meetings
• Assists with the on boarding of new services and the transition of services effectively through appropriate communication, stakeholder engagement, and application of business knowledge.
• Provide support to Agile Delivery teams to ensure a quality and timely outcome, highlighting concerns to Project Managers, Product Owners, Scrum Masters and IT Management as appropriate.
• Assist the IT Support Manager in managing relationships with key suppliers (where required), acting as an escalation point for supplier issues and assists with resolution of issues and incidents.

Our client values diversity, and we welcome enquiries from everyone

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 14629

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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