Job Description:

Core-Asset Consulting is partnering with a UK-based fintech organisation to recruit a Customer Support Accountant. This role is ideal for an accounting or bookkeeping professional looking to apply their technical knowledge in a customer-focused, technology-driven environment.

You will join a collaborative support function dedicated to delivering high-quality service to small business customers using their online accounting platform. The role offers structured onboarding, ongoing development, and the opportunity to contribute meaningfully to customer experience and product improvement.

Essential Skills/Experience:

• Relevant practical accounting or bookkeeping experience.
• Hands-on knowledge of core accounting areas such as VAT, payroll (RTI), and Self-Assessment.
• Strong understanding of accounting processes, supported by practical application.
• High level of digital literacy and confidence working with cloud-based systems.
• Awareness of bookkeeping and accounting software used by small businesses.
• A customer-focused mindset with a commitment to delivering high-quality service.

Core Responsibilities:

• Act as the first point of contact for customers via phone, email, and online chat.
• Respond accurately and efficiently to accounting and product-related queries.
• Provide customer training through outbound calls to trial users and existing customers.
• Proactively engage with users to offer guidance and support.
• Support prospective customers by providing product information and reassurance.
• Assist internal teams by testing new features and system enhancements.

Benefits:

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: (16335)

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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