Job Description:

Our client, a leading financial services organisation, is seeking an experienced Auto-Enrolment Pension Manager to lead and oversee their auto-enrolment operations in Newcastle.

You will combine team leadership with operational oversight, managing day-to-day service delivery while ensuring high standards of quality, compliance and customer experience. This is an excellent opportunity for an experienced pensions professional to take ownership of a critical function and contribute to ongoing service improvement.

Essential Skills/Experience:

• Proven experience in auto-enrolment pensions within a financial services environment
• Strong understanding of auto-enrolment legislation and regulatory requirements
• Demonstrable experience managing and developing teams
• Strong operational management and organisational skills
• Experience in quality assurance, risk management and process improvement
• Ability to analyse data and use insights to enhance performance
• Excellent communication and stakeholder management skills

Core Responsibilities:

• Lead and manage the Auto-Enrolment team, ensuring delivery against KPIs, SLAs and quality standards
• Oversee the accurate and timely processing of auto-enrolment activities and queries
• Ensure compliance with relevant legislation, internal policies and operational controls
• Monitor team performance, providing coaching, training and development support
• Manage quality assurance, complaint handling, incident reporting and escalation processes
• Analyse management information to drive performance improvements and operational efficiency
• Maintain and enhance processes, procedures and documentation
• Identify and mitigate risks through effective controls and oversight
• Collaborate with internal teams and third parties to ensure seamless service delivery
• Contribute to continuous improvement initiatives and operational projects

Benefits:

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: (16455)

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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